Summary: CUELayer collects only what's necessary to operate our apps and services. We do not sell personal data. We do not share it with third parties for marketing purposes.

1. Who we are

CUELayer LLC ("CUELayer," "we," "us," or "our") is a communication technology company that designs, builds, and operates A2P messaging applications. This Privacy Policy explains how we collect, use, and protect information when you use our website, our licensed apps (including PlowDesk and AlertRanger), or engage with us as a client.

2. Information we collect

We collect information in the following ways:

Contact form submissions: Name, email address, organization name, and the content of your message.
App end-users: Phone numbers, email addresses, and opt-in consent records collected through apps we build or operate on behalf of our clients.
Usage data: Message delivery status, open rates, and engagement metrics — aggregated and anonymized.
Technical data: IP address, browser type, and device information collected automatically when you visit our website.

3. How we use your information

To respond to inquiries submitted through our contact form.
To operate, deliver, and monitor communication apps on behalf of our clients.
To comply with carrier requirements, A2P regulations, and applicable law.
To improve our website and app performance.

We do not use personal data to send unsolicited marketing messages. We do not sell or rent personal data to any third party.

4. Data sharing

We share data only with:

Clients: Organizations that license or commission CUELayer apps receive delivery and engagement data for their own audience.
Service providers: Messaging carriers (e.g., Twilio, Bandwidth), cloud hosting providers, and analytics tools — all bound by data processing agreements.
Legal authorities: When required by law or to protect rights and safety.

5. Data retention

We retain personal data only as long as necessary to fulfill the purposes outlined in this policy, or as required by applicable regulations. Opt-out records are retained indefinitely to honor suppression requests.

6. Your rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data. To exercise these rights, contact us at privacy@cuelayer.ai.

7. Security

We implement industry-standard security measures including encryption in transit (TLS), access controls, and regular security reviews. No system is 100% secure, and we encourage responsible disclosure of vulnerabilities.

8. Children's privacy

Our services are not directed at children under 13. We do not knowingly collect personal data from children.

9. Changes to this policy

We may update this policy periodically. We will notify clients of material changes. Continued use of our services constitutes acceptance of the updated policy.

10. Contact

Questions about this policy? Email privacy@cuelayer.ai or write to:
CUELayer LLC · 1209 Mountain Road Place NE Suite R · Albuquerque NM 87110 · 888-344-6420